Executive - Customer Support

Responsibilities :

- Onboard new clients who have signed up to use our services, ensuring a seamless transition and providing comprehensive support to ensure their satisfaction and retention.

- Serve as the primary point of contact for clients, addressing their queries, concerns, and feedback in a timely and professional manner.

- Collaborate with our Partner Services and sales team to ensure alignment and effective communication.

- Identify opportunities to upsell our products to existing clients, promoting our services and enhancing their experience with our company.

- Engage in telephone interactions with customers to follow up on payments, respond to emails, and provide business updates, ensuring prompt resolution of issues and fostering long-term relationships.

- Manage non-technical aspects of STAAH Channel Management and handling, ensuring efficient and effective use of our systems.

- Stay updated with the latest upgrades in the STAAH Channel Manager.

Qualifications :

- Graduate degree with a minimum of 3 years of experience in a similar customer support or client-facing role.

- Excellent communication and analytical skills, with the ability to effectively communicate with clients and internal stakeholders.

- Strong problem-solving skills, with the ability to resolve customer issues efficiently and professionally.

- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.

- Proficiency in using technology, including STAAH CRM systems and other customer support tools.

- Commitment to maintaining a high standard of email etiquette and communication practices in all interactions.