Executive - Customer Support

Job Title

Executive Customer Support

Responsibilities

• Attend all incoming calls and ensure missed percentage is not more than 1%, increase conversion from lead to walk-in and repair
• Understand customer issues and service requirements, book appointment, guide customer to nearest icare, follow-up with customers who has not reached icare
• Provide stock and repair status to customers, and block parts for repair
• Identify opportunities and sell AC+ P+ and other accy
• Provide daily appointments, conversions, and revenue generated report

Requirements

• Strong persuasion and negotiation skills
• Comfortable handling customer objections
• Knowledge of Apple products
• Positive attitude and target-oriented mindset

Experience

0-3 years

Job Type

Full time

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