Executive - Customer Success

We are looking for technically skilled candidates with excellent interpersonal skills for the Customer Success position. You are responsible for troubleshooting technical issues (relating to app & order delivery), providing timely customer feedback, and supporting the onboarding of new restaurants, among other duties.

Responsibilities

- Regular and intuitive response to customer queries and feedback

- Understanding the customer requirements and relaying the same to respective teams / departments.

- Attending and making calls, responding to chats and emails whenever necessary on the relevant platforms.

- Troubleshooting technical issues pertaining to Order deliveries, onboarding, vouchers, discounts, payments / bills etc..

- Quality check on posts made by customers.

- Speaking to customers to quickly get to the root of their problem.

- Providing timely and accurate customer feedback.

- Talking to customers through a series of actions to resolve a problem.

- Following up with customers /restaurants to ensure the problem is resolved.

- Managing multiple cases at one time.

Requirements:

Ability to stretch self to reach customer satisfaction and provide an error free product.

Any Graduate with minimum 1-3 years' experience in similar roles

Should be high on initiative, relationship building and analytical skills.

Prior experience in customer support or tech support or similar role is advantage

Attention to detail and good problem-solving skills.

Excellent interpersonal skills.

Good written and verbal communication.

Should be fluent in English , Hindi & Kannada.