Executive- Customer Service

Responsibilities

• Receive customers enquiry for spares.
• Respond within stipulated TAKT time for enquiries / emails received and offer submission.
• Study of enquiry and preparation of commercial offer based on guidelines by taking prices from Supply Chain Management team/ SAP.
• Submission of commercial offer to customers.
• Negotiate with customers on pricing and offer terms.
• Follow up with customer for PO release.
• Send order acknowledgement / acceptance of PO to customers.
• Preparation of Order Hand Over documents & order booking through Sales team.
• Coordinate with customers for advance payment for order processing.
• Preparation and sending Proforma Invoice to customers for advance payment release.
• Spare project number creation in SAP for order processing.
• Attaching part details of spares in Designs PDM.
• Coordination with Design for new part number creation & support required if any.
• Budget entry in SAP.
• Release of Factory Order to SCM for spares procurement activities.
• Follow up with SCM for items (manufactured & bought out).
• Drawing of spares from stores & labelling as per PO.
• Coordination with logistics team for packing of spares.
• Coordinate with customer for dispatch activities and collection of pending payments before dispatch.
• Filing of invoices and maintaining ISO records of spare projects, product vertical wise.
• Create ASN on customers portal/ ARIBA for spares consignment dispatched. Intimate customers on spares dispatch.

Preferred additional skills

• Coordination with logistics team for delivery of urgent/ critical consignments.
• Organize for fumigation certificate for export consignments wooden boxes & coordinate with logistics team for packing.
• Booking of consignment online for export cases & coordinate with agent for pick up.

Equal Opportunity Employer

Job Segment: Logistics, Supply Chain Manager, Supply Chain, Materials Science, Operations, Customer Service, Science

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