Executive Customer Relationship

About LifeCell: Established in 2004, LifeCell International is India's top stem cell and tissue storage

bank. We harness Cell, Genes, & Tissue Sciences to offer cutting-edge healthcare solutions, such as a

>97% donor match rate for stem cell transplants, rapid genomics testing for pregnancies & infants,

advanced wound care products and cellular skin science based cosmetics.

Business Division: BioBank (Health Bank).

Position: Executive Customer Relationship (ECR) / Key Account Executive (KAE).

Responsibilities:

1. Doctor & Hospital Relationship Management:

• Conduct in-person monthly meetings with all the assigned Gynaecologists (target doctor) to promptly

address feedback, deliver industry updates and strengthen partnership with best-in-class services.

• Utilise relationships with hospital staff to collaborate on raising awareness and enrolling expectant

parents (target client) for stem cell banking services.

2. Key Account Management:

• Establish corporate partnerships with existing & new hospitals specialising in women and child care

services (target hospitals) to drive business growth.

• Engage in proactive education of expectant parents through personalised counselling or elevator

pitches about the benefits of stem cell banking.

• Distribute educational materials during their hospital visit to stimulate interest and awareness.

3. Marketing Event Management:

• Execute minimum four marketing events per month to enhance brand visibility & patient engagement.

4. Customer Delight Management:

• Gather pertinent client information to initiate cold calls and facilitate professional in-person

presentations at their home, office, or hospital.

• Deliver engaging presentations to expectant parents to consistently meet specified sales targets.
• Deposit client funds in the company's bank account within specified timelines.
• Ensure timely provision of sample collection kits for clients and coordinate seamlessly with the

paramedic team during childbirth.

• Ensure clients and healthcare professionals receive excellent post-sales service to guarantee

satisfaction, retention, and referrals.

5. Market Intelligence:

• Provide actionable insights to drive strategic decisions based on industry trends and opportunities.

6. Performance Management:

• Meet responsibilities, adapt to change, and perform extra tasks assigned by superiors & the company.

LifeCell International Private Limited, No. 16, Vijayaraghava Road, 1

st Lane, T. Nagar, Chennai - 600017, Tamil Nadu, India

[phone removed] | www.lifecell.in | CIN: U85196TN2004PTC053577

What We Seek:

• Experience: 0 - 3 years.
• Educational Qualification: BSc or MSc or Biotech or Pharma or MBA.
• Vehicle: Two wheeler with valid driving licence.
• Availability: Weekends and late evenings. You will avail a week-off between Tuesday and Thursday.
• Language: Proficient in English & local languages.
• Attributes: Rapport-building, Proactivity, Collaboration, Adaptability, Incentives-driven.

Learning Opportunities: Build strong connections with healthcare professionals & medical

institutions, ensuring their continuous engagement and satisfaction. Hone the art of effective

communication & host captivating marketing events to spark the interest of expectant parents. Master

the art of delivering persuasive presentations & delighting customers thereby meeting the sales goals

& elevating your performance.

What You Will Get:

1. Compensation and Benefits:

• CTC + Attractive Monthly Incentives.
• Local Conveyance.
• Comprehensive Medical Insurance.
• Company-Provided Tablet.
• Salary Advance Loan.
• By Your Own Device (BYOD).

2. Career Growth and Development:

• Speedy Path to Promotion.
• Professional Development & Training Opportunities.
• Opportunities for Internal Mobility or Transfers.
• Win Trips to National & International Destinations.

3. Employee Recognition and Engagement:

• Performance Recognition & Awards Program.
• Employee Recognition & Appreciation Events.
• Employee Referral Program with Incentives.

4. Work-Life Balance and Well-being:

• Vibrant Company Culture
• Team Building Activities and Events.
• Supportive & Collaborative Team Environment.
• Open Door Policy for Feedback & Suggestions.