Executive - Customer Love
Fitshit Health Solutions · Mumbai · onsite · Posted 62d ago
Undisclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Handling all incoming customer queries on various channels. Different channels of consumer communication include Whatsapp, Email, Social Media, Inbound and Outbound Calls, etc. Meet SLA and quality benchmarks.
Required Candidate profile
Excellent verbal & written communication. Ability to anticipate & prevent, rather than just react & resolve. Prior experience with a helpdesk/ticketing tool (Limechat, Freshdesk, Kapture, or similar).Sourced from naukri
Skills
Customer ServiceCustomer Experience ManagementCustomer ExperienceCustomer CareCustomer HandlingCustomer Delight