Executive - Customer Happiness Team

Executive - Customer Happiness Team

This role at MOSAIC Wellness is for a Customer Happiness Executive who will manage customer queries and complaints, process orders and modifications, and escalate issues across various communication channels. You'll need to maintain a positive and empathetic attitude, even when customers are frustrated, and be comfortable working with computers.

Key Responsibilities:

• Customer Interaction: Maintain a positive, empathetic, and professional attitude, responding promptly to inquiries through various channels.
• Issue Resolution: Acknowledge and resolve customer complaints efficiently.
• Product Knowledge: Possess in-depth knowledge of products to answer customer questions thoroughly.
• Process Management: Process orders, forms, applications, and requests accurately.
• Record Keeping: Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Internal Collaboration: Communicate and coordinate with colleagues as needed to resolve issues.
• Process Improvement: Provide feedback on the efficiency of the customer service process.
• Customer Satisfaction: Ensure high customer satisfaction by providing professional and supportive service.

Qualifications:

• High school diploma, general education degree, or equivalent.
• Ability to remain calm and composed when customers are stressed or upset.
• Comfortable and proficient with computer usage.
• Experience working in a customer support role.