BENGALURU · FULLTIME
Executive - Customer Engagement (Agency)
Axis Max Life Insurance
Bengaluru · onsite · Posted 1d ago
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Undisclosed1–2 yrsfulltimeBengaluru
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Section · 01
About this role
Job Summary
Job Description Job Title Executive- Customer Engagement (Agency) Location Bangalore Greenfield Department Operations Function Operations - Agency Reporting to Manager Band 5
Key Responsibilities - Managing office administration assets and upkeep of the same.
- Agents Contracting
- New Business Processing
- Banking of Initial & Renewal Premium
- Managing Petty cash & vendor payments
- Retention of Surrender Requests
- Execution of all Service Requests - Post Policy Issuance
- Reverting on customer queries and complaints
- Maintaining high NPS Scores
- Life and Health Claims processing
- Handling compliance issues.
- Audit Rating
- Service to Delight- 3Days
- Customer Engagement - 70%
- Surrender Retention - 68%
- NPS-85
- 100% Banking with 24 hours.
- Vendor payment TAT should be
- Surrender Requests
- Graduate / Post-Graduate in any discipline.
- 1-2years experience handling front end customer services
- Knowledge of service quality is required
- Must be highly customer centric
- Excellent communication skills
- Good co-ordination skills
- Data management on Excel should be good
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Disclaimer: The job location mentioned in this description is based on publicly available information or company headquarters. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Customer EngagementSales ProcessAuditingService qualityhuman capitalChannel DistributionOffice AdministrationData ManagementFinancial ServicesFront End
Section · Company
About Axis Max Life Insurance
Axis Max Life Insurance
Insurance
24.9k+
employees
2000
26 years old
Gurgaon/Gurugram, Haryana
India
About
Axis Max Life Insurance, a leading life insurance company in India, offers a range of life insurance plans and policies to ensure Lifetime Protection.
Industries
Insurance
Employee ratings
7,213 reviews
4.0/ 5
Culture
3.9
Career growth
3.7
Work-life
3.9
Employees rate it well for
Work Culture730Salary399Work Environment380Work Life Balance337Senior Management327
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