Executive - Customer Engagement (Agency)

Job Description Job Title Executive- Customer Engagement (Agency) Location Pune B_Greenfield Department Operations Function Operations - Agency Reporting to Manager Band 5

Key Responsibilities:

Managing office administration assets and upkeep of the same.

Agents Contracting

New Business Processing

Banking of Initial & Renewal Premium

Managing Petty cash & vendor payments

Retention of Surrender Requests

Execution of all Service Requests - Post Policy Issuance

Reverting on customer queries and complaints

Maintaining high NPS Scores

Life and Health Claims processing

Handling compliance issues.

Audit Rating

Measure of Success:

Service to Delight- 3Days

Customer Engagement - 70%

Surrender Retention - 68%

NPS-85

100% Banking with 24 hours.

Vendor payment TAT should be

Surrender Requests

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