Executive - Customer Engagement (Agency)
Axis Max Life Insurance · Mumbai · onsite · Posted 72d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description Job Title Executive- Customer Engagement (Agency) Location Thane 1 APC Department Operations Function Operations - Agency Reporting to Manager Band 5
Key Responsibilities:
Managing office administration assets and upkeep of the same.
Agents Contracting
New Business Processing
Banking of Initial Renewal Premium
Managing Petty cash vendor payments
Retention of Surrender Requests
Execution of all Service Requests - Post Policy Issuance
Reverting on customer queries and complaints
Maintaining high NPS Scores
Life and Health Claims processing
Handling compliance issues.
Audit Rating
Measure of Success:
Service to Delight- 3Days
Customer Engagement - 70%
Surrender Retention - 68%
NPS-85
100% Banking with 24 hours.
Vendor payment TAT should be
Surrender Requests
Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Vendor PaymentsCustomer EngagementAuditingBankingAgency ExecutivemanagementOffice ManagementOffice AdministrationClaims Processing
About Axis Max Life Insurance
Axis Max Life Insurance
Insurance
24.9k+
employees
2000
26 years old
Gurgaon/Gurugram, Haryana
India
About
Axis Max Life Insurance, a leading life insurance company in India, offers a range of life insurance plans and policies to ensure Lifetime Protection.
Industries
Insurance
Employee ratings
7,213 reviews
4.0/ 5
Culture
3.9
Career growth
3.7
Work-life
3.9
Employees rate it well for
Work Culture730Salary399Work Environment380Work Life Balance337Senior Management327
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