Executive - Customer Centricity
Godrej Industries Ltd · Mumbai · onsite · Posted 45d ago
Not disclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Requirements
About Godrej Industries Group (GIG)
At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services and chemicals industries.
https://www.godrejindustries.com/
About Godrej Properties Limited (GPL)
Godrej Properties brings the Godrej Group philosophy of innovation, sustainability, and excellence to the real estate industry. Each Godrej Properties development combines the over 125-year legacy of excellence and trust with a commitment to cutting-edge design, technology, and sustainability.
www.godrejproperties.com
Role Overview
The incumbent will be based at a GPL site office and will be responsible for managing the end-to-end customer experience post-booking. This is a customer-facing role at the heart of GPL's after-sales function — ensuring homebuyers feel supported, informed, and valued throughout their journey with us.
What You Will Do
Customer Query & Complaint Redressal
Handle customer queries and complaints received via phone, email, or walk-ins — ensuring timely, accurate, and high-quality resolutions in line with GPL's SOPs.
Coordinate with internal teams — Finance, Facilities, and Legal — to resolve customer issues efficiently.
Track all escalations and complaints to closure; ensure no query goes unresolved.
Liaise with the Facilities team on snagging and de-snagging issues raised by customers.
Surface recurring feedback to improve the quality of service delivered to customers.
Customer Collections
Keep customers proactively informed on project milestones and upcoming payment obligations.
Send pre-intimations and payment reminders for every milestone as per GPL's communication SOPs.
Follow up on delayed payments through calls and written communication; raise escalations where required.
Ensure all payment-related data is accurately updated in SFDC in coordination with the Finance team.
Work with internal teams to streamline collections and minimize payment delays.
You Will Thrive in This Role If You
Communicate with clarity, empathy, and professionalism across written and verbal channels.
Take ownership of customer issues and follow through to resolution with a sense of accountability.
Can influence and persuade effectively — driving timely outcomes while maintaining strong relationships.
Are disciplined and detail-oriented in maintaining records, system updates, and documentation.
Demonstrate resilience and composure when handling escalations or difficult customer interactions.
Godrej Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Work Experience
2-4 years
Benefits
Be an equal parent
Childcare benefits for the birthing parent, commissioning parent (in case of surrogacy) or adoptive parent, and their partners
6 months of paid leave for primary caregivers, flexible work options on return for primary caregivers
2 months paid leave for secondary caregivers
Caregiver travel for primary caregivers to bring a caregiver and children under a year old, on work travel
Coverage for childbirth and fertility treatment
No place for discrimination at Godrej
Gender-neutral anti-harassment policy
Same sex partner benefits at par with married spouses
Coverage for gender reassignment surgery and hormone replacement therapy
Community partnerships and advocacy
Persons with Disability (PwD) care
About Godrej Industries Group (GIG)
At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services and chemicals industries.
https://www.godrejindustries.com/
About Godrej Properties Limited (GPL)
Godrej Properties brings the Godrej Group philosophy of innovation, sustainability, and excellence to the real estate industry. Each Godrej Properties development combines the over 125-year legacy of excellence and trust with a commitment to cutting-edge design, technology, and sustainability.
www.godrejproperties.com
Role Overview
The incumbent will be based at a GPL site office and will be responsible for managing the end-to-end customer experience post-booking. This is a customer-facing role at the heart of GPL's after-sales function — ensuring homebuyers feel supported, informed, and valued throughout their journey with us.
What You Will Do
Customer Query & Complaint Redressal
Handle customer queries and complaints received via phone, email, or walk-ins — ensuring timely, accurate, and high-quality resolutions in line with GPL's SOPs.
Coordinate with internal teams — Finance, Facilities, and Legal — to resolve customer issues efficiently.
Track all escalations and complaints to closure; ensure no query goes unresolved.
Liaise with the Facilities team on snagging and de-snagging issues raised by customers.
Surface recurring feedback to improve the quality of service delivered to customers.
Customer Collections
Keep customers proactively informed on project milestones and upcoming payment obligations.
Send pre-intimations and payment reminders for every milestone as per GPL's communication SOPs.
Follow up on delayed payments through calls and written communication; raise escalations where required.
Ensure all payment-related data is accurately updated in SFDC in coordination with the Finance team.
Work with internal teams to streamline collections and minimize payment delays.
You Will Thrive in This Role If You
Communicate with clarity, empathy, and professionalism across written and verbal channels.
Take ownership of customer issues and follow through to resolution with a sense of accountability.
Can influence and persuade effectively — driving timely outcomes while maintaining strong relationships.
Are disciplined and detail-oriented in maintaining records, system updates, and documentation.
Demonstrate resilience and composure when handling escalations or difficult customer interactions.
Godrej Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Work Experience
2-4 years
Benefits
Be an equal parent
Childcare benefits for the birthing parent, commissioning parent (in case of surrogacy) or adoptive parent, and their partners
6 months of paid leave for primary caregivers, flexible work options on return for primary caregivers
2 months paid leave for secondary caregivers
Caregiver travel for primary caregivers to bring a caregiver and children under a year old, on work travel
Coverage for childbirth and fertility treatment
No place for discrimination at Godrej
Gender-neutral anti-harassment policy
Same sex partner benefits at par with married spouses
Coverage for gender reassignment surgery and hormone replacement therapy
Community partnerships and advocacy
Persons with Disability (PwD) care
Sourced from foundit
Skills
Customer Query Complaint RedressalCommunication Skillssalesforce
About Godrej Industries
Godrej Industries Ltd
Chemicals
1.1k+
employees
1963
63 years old
Mumbai, Maharashtra
India
₹4.4L PA avg
Avg at Godrej Industries
About
Godrej Industries cater to consumers globally across industries like consumer goods, real estate, appliances, aero-space, agriculture and many others.
Industries
ChemicalsEngineering & ConstructionConsumer Electronics & Appliances
Employee ratings
10 reviews
4.1/ 5
Culture
3.6
Career growth
3.2
Work-life
3.9
Employees rate it well for
Job Security42Overall Company41
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