Executive - Customer Care

Responsibilities:

•  Greeting patients and customers of the Center in a courteous manner and provide any necessary instructions/directions. Informing staff of concerned department patient arrivals.
• Understanding the Hospital Management System we have in place and adhere to the best practices of our Center in terms of maintaining, updating, and retrieving patient data in the System  
• Obtaining and entering new patient demographics
• Reviewing all forms for accuracy and completion according to Center policies prior to accepting 
• Other general responsibilities of a Receptionist at a Hospital Grooming standards of the centre to be followed
• Billing for the patients and closure of account on daily basis before leaving
• Escorting patients and attendants  
• Collecting feedback forms from the patients and documenting the same. End of the month preparing and analyzing reports to manager (feedback and other reports)
• Maintaining the In & out appointment timings and end of the month preparing reports sending it to manager. 
• Appointment booking and follow ups for OPD patients.
• Resechulding of the OPD appointments 

• Daily reports sending it to all concern 

  Skills and specifications: 

  1.  Willingness to discover and develop meaningful patient relationship 

  2.  Friendly, Polite and tactful attitude 

  3.  Excellent communication and good presentation skills 

  4.  Ability to cope up with multiple projects and deadlines 

  5.  Ability to motivate and energize the fellow team members 

  6.  Ability to tackle with diverse customers 

  7.  Willing to build a long –term relationship with the customer