Executive - CRM
Svadha Builders · Hyderabad · onsite · Posted 51d ago
Undisclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary:
Ther Executive - CRM (Collections) is responsible for assisting with daily collections operations, ensuring timely follow-ups with customers, maintaining accurate receivables data, and supporting the CRM team in achieving cash flow targets through efficient coordination and communication.
Key Responsibilities:
Customer Collections
- Follow up with customers for due and overdue payments as per agreed schedules
- Communicate regularly via phone, email, and written reminders
- Coordinate with accounts for payment reconciliation and receipt issuance
Documentation & Reporting
- Maintain detailed records of collection status and customer communication
- Prepare daily/weekly MIS reports for outstanding balances and follow-up activities
- Ensure accurate documentation of receipts, ledgers, and follow-up logs
Customer Service
- Address basic queries related to invoices, payment schedules, and project updates
- Provide professional support to ensure smooth customer interactions
- Escalate critical or non-responsive cases to senior CRM personnel
System Use & Compliance
- Update CRM/ERP systems (SAP, Salesforce, etc.) with all customer payment data
- Ensure collection processes follow company policies and RERA guidelines
- Assist in audit preparation and documentation as required
Qualifications:
- Bachelor s Degree in Commerce / Business Administration
- Knowledge of ERP/CRM software, MS Excel, and collection reporting
Key Skills:
- Strong communication and follow-up skills
- Attention to detail with excellent record-keeping
- Customer-centric approach with a solution-oriented mindset
- Ability to work in a target-driven, high-pressure environment
- Understanding of real estate billing and payment cycles
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceSAPcrmBillingCRM ExecutiveERPCASH FLOWsalesforcereconciliationexcel
About Svadha Builders
Svadha Builders
Real Estate
Hyderabad / Secunderabad, Telangana
India
₹5.6L PA avg
Avg at Svadha Builders
About
Svadha Builders Company is incepted in the year 2015 and since then the organization has been setting benchmarks in the industry in terms of unprecedented quality, design, innovation and trust. Team has experienced professionals, under their eminent guidance and brilliance that the organization success stands unsurpassed.
Employee ratings
9 reviews
4.1/ 5
Culture
4.2
Career growth
3.6
Work-life
4.2
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