Executive - Credit Recovery

Responsibilities

• Monitor and follow up on outstanding receivables and pending payments.
• Contact patients, corporate clients, insurance companies, and TPAs regarding pending dues.
• Coordinate with billing, insurance, accounts, and other departments to resolve payment-related issues.
• Track pending claims, deductions, rejections, and payment discrepancies.
• Follow up on submitted bills, claims, invoices, and supporting documents.
• Maintain ageing reports and regularly monitor overdue accounts.
• Ensure timely collection of outstanding amounts as per agreed timelines.
• Identify reasons for payment delays and escalate unresolved issues to the reporting manager.
• Reconcile received payments with outstanding invoices and update records.
• Maintain accurate recovery, follow-up, and collection records.
• Prepare daily/weekly/monthly collection and outstanding reports.
• Coordinate for submission of required documents for pending claims and recoveries.
• Handle customer queries related to outstanding balances and payment status professionally.
• Ensure proper documentation and confidentiality of financial and patient information.
• Support the Finance Department in improving collection efficiency and reducing outstanding dues.
• Comply with hospital policies, procedures, and applicable statutory requirements.
• Perform any other duties assigned by the Management or Reporting Manager.

Qualifications

• Any Degree, preferably B.Com / M.Com / BBA / MBA (Finance). Additional certification in finance, billing, or credit control is an advantage.
• Experience 2 5 years of experience in credit recovery, accounts receivable, hospital billing, insurance/TPA coordination, or a similar role. Experience in a hospital or healthcare organization is preferred.

Skills

• Good knowledge of billing, receivables, and collection processes.
• Strong follow-up and negotiation skills.
• Good communication and interpersonal skills.
• Ability to handle payment-related queries professionally.
• Good knowledge of MS Excel and basic accounting.
• Ability to maintain and analyze ageing and outstanding reports.
• Strong attention to detail and accuracy.
• Ability to coordinate effectively with multiple departments.
• Will ingness to work in a target-oriented environment.
• Knowledge of hospital billing and insurance/TPA processes will be an added advantage.

Employment Type

Full-Time

Specialisation

• Any Degree
• preferably B.Com / M.Com / BBA / MBA (Finance). Additional certification in finance
• billing
• or credit control is an advantage.

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