Executive - Control Tower

Executive - Control Tower

SDD / NDD (Same Day Delivery / Next Day Delivery):

1) Hands-on experience in managing and executing quick commerce operations - particularly SDD / NDD

2) Familiar with nomenclatures of Last Mile operations

3) Manage and enable timely pickup and delivery operations on real-time basis in close co-ordination with client / relevant stakeholders (internal external)

4) Smart personnel who can identify and address root cause for losses due to process miss/SOP deviation at site / client level

5) Have strong regular connect with Ops team / client / delivery associates and other stakeholders for timely execution of delivery and pickup operations

6) Have good rapport with all necessary stakeholders including driver / delivery associates / vehicle vendors / courier partners to effectively coordinate timely operations

7) Have regular, specific meetings/briefings with internal and external stakeholders and continuously coach and guide Ops for performance improvement

8) Coordinate with clients to have the disputes resolved on case-to-case basis including reversal of losses

9) Ensure SOP is followed at RTO/RVP process desk, effectively manage undelivered / rejected shipments

10) Plan and consistently achieve in-house timing targets (measured in seconds) for every order

11) Experience in daily audit of inventory and staging orders

12) Comfortable in excel/MS Office

13) Languages known - Kannada (native preferred), English, Hindi (First 3 languages mandatory), Telugu, Tamil (last 2 - good to have)

14) Local travel might be needed based on client / Business requirements within BLR

15) Familiarity with BLR geographical areas / pincode mapping would be an added advantage

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