Executive - Control Tower

SDD / NDD (Same Day Delivery / Next Day Delivery):

• Hands-on experience in managing and executing quick commerce operations, particularly SDD / NDD
• Familiar with nomenclatures of last mile operations
• Manage and enable timely pickup and delivery operations on a real-time basis in close coordination with clients and relevant stakeholders (internal and external)
• Smart personnel who can identify and address root cause for losses due to process miss / SOP deviation at site / client level
• Have strong regular connect with Ops team / client / delivery associates and other stakeholders for timely execution of delivery and pickup operations
• Have good rapport with all necessary stakeholders including drivers / delivery associates / vehicle vendors / courier partners to effectively coordinate timely operations
• Have regular, specific meetings / briefings with internal and external stakeholders and continuously coach and guide Ops for performance improvement
• Coordinate with clients to have disputes resolved on a case-to-case basis, including reversal of losses
• Ensure SOP is followed at RTO / RVP process desk, effectively manage undelivered / rejected shipments
• Plan and consistently achieve in-house timing targets (measured in seconds) for every order
• Experience in daily audit of inventory and staging orders
• Comfortable in Excel / MS Office
• Languages known - Kannada (native preferred), English, Hindi (first 3 languages mandatory), Telugu, Tamil (last 2 good to have)
• Local travel might be needed based on client / business requirements within BLR
• Familiarity with BLR geographical areas / pincode mapping would be an added advantage