Executive / Consultant/ Analyst

Roles & Responsibilities:

Proof of Concept (POC) Management

• Drive and complete the POC process for newly onboarded customers.
• Provide dedicated support and guidance during the POC phase to ensure a seamless onboarding experience.

Customer Onboarding & Training

• Conduct training sessions for new and existing customers to ensure effective platform adoption.
• Customize training programs according to customer profiles to maximize engagement and usability.

Customer Engagement & Business Reviews

• Lead Monthly Business Review (MBR) meetings with customers to track progress and identify opportunities.
• Proactively identify customer needs and explore cross-selling and up-selling opportunities.

Reactivation of Dormant Accounts

• Identify and engage with dormant or inactive customers to understand inactivity reasons.
• Develop and execute tailored reactivation plans to revive business relationships.

Customer Support & Issue Resolution

• Act as the primary point of contact for customer queries, requests, and escalations.
• Collaborate with internal teams to ensure timely resolution and consistent customer satisfaction.