Executive - Client Coordination

About Qube:

At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story to engage, entertain, and enlighten the world. As a company passionate about cinema, we are committed to creating a seamless digital cinema ecosystem through innovative, robust, reliable, and cost-effective solutions. We continuously evolve to meet the changing needs of the global cinema industry and invite individuals who are driven by collaboration, excellence, and impact to join us on our journey of bringing every story to life.

Job Summary:

The Client Coordinator is responsible for managing client interactions related to digital cinema content and services. The role involves tracking content workflows, monitoring deliveries, coordinating cross-functional teams, maintaining accurate records, and ensuring compliance with industry standards and facilitating shows. The individual will proactively communicate project updates, address client concerns, and support seamless content distribution operations.

Key Responsibilities:

• Serve as the first point of contact for clients regarding digital cinema content and service requirements.
• Coordinate with Mastering, Content Management, and Technical Support teams to ensure smooth and efficient workflow execution.
• Track and monitor the status of DCP creation, versioning, localization, and distribution activities.
• Monitor content deliveries and proactively communicate project progress and status updates to clients and coordinate for the preview screenings of DCPs for the producers and the creators.
• Respond to client inquiries, troubleshoot operational issues, and coordinate timely resolutions with relevant teams.
• Maintain accurate records of mastering activities, content deliveries, client communications, and project documentation.
• Ensure adherence to digital cinema industry standards, operational procedures, and security requirements.
• Prepare weekly operational reports and provide regular status updates to internal and external stakeholders.
• Support continuous process improvement initiatives to enhance client satisfaction and operational efficiency.

Required Skills & Experience:

• 2 - 5 years of experience in Client Coordination, Project Coordination, Customer Success, Operations, or a related role.
• Understanding of digital content workflows, media operations, or digital cinema processes is preferred.
• Strong organizational and multitasking abilities with attention to detail.
• Experience managing client communications and coordinating across multiple teams.
• Proficiency in Microsoft Office tools, reporting, and project tracking systems.
• Ability to work in a deadline-driven environment while maintaining service quality.

Soft Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving and coordination abilities.
• Customer-focused mindset with a proactive approach to issue resolution.
• Ability to build and maintain positive client relationships.
• Team player with strong collaboration and stakeholder management skills.
• Adaptability and willingness to work in a dynamic operational environment.