Executive - CFL
GMR Power Urban Infra · Visakhapatnam · onsite · Posted today
Undisclosed3–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
JOB PURPOSE
Accountable for delivery of Terminal Operations at the Airport and monitor operations on shift at Terminal - facilities / infrastructure to ensure smooth operations, effective emergency response, and adherence to all SOPs including safety standards & provide the required MIS through close coordination with stakeholders to ensure positive image & world class customer services.
ORGANISATION CHART
Dy. Shift Lead CFL --> Customer Services Executive --> Reportees --> Reporting to --> Position Title
KEY ACCOUNTABILITIES
Accountabilities
Key Performance Indicators (KPIs)
Terminal Operations Monitoring
- Monitor and check all processes, procedures, SOPs, and work instructions to ensure they follow regulatory guidelines during the shift at the Passenger Terminal Building (PTB).
- Ensure service delivery standards are met across key touchpoints during the shift to uphold customer satisfaction.
- Oversee availability and serviceability of buggies, wheelchairs, trolleys, and drinking water stations.
- Assist in conducting regular SOP reviews and audits for compliance and operational excellence.
- No. deficiencies reported
- No. of issues / feedback highlighted
- No. of observations closed
Emergency Response & Contingency Handling
- Handle emergency responses during any eventuality in the shift, such as bomb threats, evacuations, and medical or other contingencies as per laid down SOPs.
- Coordinate with relevant internal and external stakeholders during emergencies to ensure swift and effective resolution.
- No. of incidents handled, and feedback reported
KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS
- Vendors, CISF, Airlines, Ground handling agents, service providers
INTERNAL INTERACTIONS
- Airport Operations functions- TOPS, Estate Management and AOCC. Departments - IT, P&E, Finishes, Airline Marketing and Route development team
FINANCIAL DIMENSIONS
- Nill
OTHER DIMENSIONS
- NA
EDUCATION QUALIFICATIONS
- Graduate in any discipline
- Proficient in MS office especially in Excel, word and Power point.
- Proficient in basic data analytics.
- Degree in advanced analysis is an added advantage
RELEVANT EXPERIENCE
- 3-4 years of experience and good knowledge of airport operations and knowledge of basic airport systems of AOCC, Slots & Planning and Terminal Operations.
- Advanced knowledge of systems in use at the Airport for passenger convenience and processing.
COMPETENCIES
- Performance Monitoring and Reporting (Practitioner)
- Passenger facility Management (Practitioner)
- Terminal Operations Processes (Practitioner)
- Passenger Flow Management (Practitioner)
- Stakeholder Management (Internal and External) (Practitioner)
- Customer Service Excellence and Complaints Management (Practitioner)
- Execution & Results
- Teamwork & Interpersonal influence
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Personal Effectiveness
- Stakeholder Focus
- Networking
- Capability Building
- Strategic Orientation
- Social Awareness
- Entrepreneurship
This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Servicecustomer satisfactionAirport OperationsairportCapability Buildingground handlingauditsEstate ManagementAnalyticsFacility ManagementComputer NetworksData AnalyticscomplianceAirlinemarketingEntrepreneurship