Executive- Business & Excellence

Role & responsibilities

SFA operations and Field Support

• Support daily use of CRM, tour planning, attendance, expenses, primary and secondary sales, incentives, and dashboards.
• Own day to day administration of SFA system, including user access, territory and reporting hierarchies, customer and beat masters, transfers, and approved data changes.
• Act as the first point of contact for field issues; triage incidents, coordinating with IT and the vendor for the issue resolve.
• Publish clear field instructions and train new joiners and managers on correct reporting and system usage.

MIS Management

• Prepare monthly SFA MIS field activities like tour plans, customer coverage, Call done & Productivity.
• Build weekly and monthly dashboards for activity, coverage, target versus achievement, territory trends, and exceptions; translate findings into specific actions for sales managers.
• Write clear requirements for configuration or report changes, coordinate user acceptance testing, and verify changes after release with the IT/vendors

Preferred candidate profile

3 years in SFA / CRM operations, sales operations, or sales force effectiveness, preferably in pharmaceuticals