Executive / Assistant Manager - Collections

About the Company

Hiring for a leading and reputed financial services organization offering exciting career opportunities in Collections and Debt Recovery. The organization is known for its customer-centric approach, strong market presence, and professional growth opportunities.

Role & responsibilities

• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Field visit on risk cases & escalation of issue cases after verification
• Follow up of Process & Compliance
• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.

Preferred candidate profile

• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
• Qualification: Any Graduate/ P.G/M.B.A.