Executive - Admission and Billing

Job DescriptionExecutive – Admission & Billing

Department: Admission & Billing
Location: P. D. Hinduja Hospital & MRC (Khar Unit)
Designation: Executive – Admission & Billing

About the Role

The Executive – Admission & Billing will be responsible for managing the patient admission process, ensuring accurate documentation, handling billing activities, and assisting patients and their families with billing and insurance-related queries. The role requires strong attention to detail, effective communication, and the ability to coordinate with multiple hospital departments.

Key Responsibilities

• Process patient admissions and ensure accurate completion of all required documentation.
• Verify patient details, insurance information, and eligibility as per hospital procedures.
• Handle billing-related activities, including preparation and verification of bills.
• Address patient and family queries related to admissions, billing, payments, and insurance.
• Coordinate with insurance/TPA teams for authorization and other related requirements.
• Coordinate with various hospital departments to ensure smooth patient movement and admission processes.
• Maintain accurate and updated patient records and billing information.
• Ensure timely and accurate data entry into hospital billing/HIS systems.
• Follow hospital policies, billing procedures, and insurance guidelines.
• Maintain confidentiality and accuracy of patient and financial information.
• Assist in resolving discrepancies related to billing, insurance, and patient accounts.

Mandatory Skills

• Knowledge of hospital admission and billing processes.
• Knowledge of medical billing and insurance/TPA processes.
• Experience with Hospital Information System (HIS) / billing software.
• Proficiency in MS Office, particularly MS Excel and Word.
• Strong communication and interpersonal skills.
• Good organizational skills and attention to detail.
• Ability to handle multiple tasks and work in a patient-facing environment.
• Ability to coordinate effectively with patients, relatives, insurance teams, and hospital departments.

Qualification & Experience

• Qualification: Graduate in any discipline.
• Experience: Prior experience in hospital admission, billing, insurance/TPA, or a similar healthcare role is preferred.
• Candidates with relevant experience in a hospital or healthcare setting will be preferred.

Key Competencies

• Patient Service Orientation
• Communication Skills
• Attention to Detail
• Coordination & Teamwork
• Problem Solving
• Time Management
• Accuracy in Documentation & Billing
• Professionalism and Confidentiality

Roles and Responsibilities
About the Role:
- The Executive - Admission and Billing will be responsible for ensuring a smooth admission process for patients at Hinduja Hospital.
- This role includes managing patient data, verifying insurance details, and handling billing inquiries efficiently.
- The position requires excellent communication skills to interact with patients and medical staff effectively.

About the Team:
- The team consists of dedicated professionals focused on providing high-quality patient services and ensuring operational excellence.
- Collaboration and teamwork are emphasized in achieving the hospital’s goals and enhancing the overall patient experience.
- Continuous training and development opportunities are provided to ensure that team members are up-to-date with the latest billing and admission processes.

You are Responsible for:
- Processing patient admissions and ensuring accurate documentation and data entry.
- Coordinating with various departments to facilitate seamless patient flow and addressing any billing-related queries.
- Maintaining up-to-date knowledge of insurance policies and hospital billing procedures to assist patients effectively.

To succeed in this role – you should have the following:
- Strong organizational skills and attention to detail to manage multiple tasks effectively.
- Proficiency in billing software and MS Office applications for efficient data handling.
- Excellent interpersonal skills to foster positive relationships with patients, families, and healthcare staff.
- Prior experience in a healthcare setting or knowledge of medical billing processes is preferred.