Exec N/I/II Application Technologist

Role Purpose 

Key Responsibilities 

Technical Diagnostics & Solutioning 

• Conduct detailed site assessments for waterproofing, industrial flooring, repair and rehabilitation requirements 

• Evaluate concrete structures, substrate condition, structural distress, water ingress, cracks, delamination, corrosion, dampness and other failure indicators 

• Identify root causes at problem sites and recommend suitable product systems and application methodologies 

• Prepare practical site recommendations, technical notes and corrective action inputs for customers, contractors and sales teams 

Project Site Support & Execution Supervision 

• Provide on-site support for mega-sites, strategic accounts and complex/high-value executions 

• Supervise critical applications of preformed membranes, liquid-applied membranes, industrial floorings and repair systems 

• Ensure correct substrate preparation, method of application, detailing, sequencing and workmanship quality 

• Support mock-ups, trials, first-time applications, system demonstrations and site-level contractor enablement 

Quality Assurance & Service Management 

• Monitor adherence to approved specifications, standard application procedures and quality expectations 

• Undertake site audits and identify execution risks before they become service issues 

• Investigate complaints, conduct root cause analysis and recommend corrective and preventive actions 

• Drive reduction in repeat complaints, service escalations and compensation payouts 

Customer, Account & Sales Support 

• Act as the technical interface for builders, consultants, contractors, PMCs, industrial customers and internal APPS teams 

• Support product/system approvals, technical discussions, presentations and site conversions 

• Train applicators and site teams on correct application practices, system limitations and execution controls 

• Provide competitive intelligence and site learnings to improve solutioning and account conversion