Exchange Administrator

Overview TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.

Position: Exchange Administrator Location: Hyderabad/Bangalore/Chennai/Pune/Noida/Gurgaon

Work Type: Hybrid Job Type: Full Time

Job Description

• The Senior Systems Analyst – Email/Exchange Services is responsible for the engineering, support, and optimization of enterprise messaging platforms, including Microsoft Exchange, Exchange Online, and SMTP relay services.
• This role serves as a subject matter expert (SME) and technical escalation point for complex email and messaging issues, ensuring reliable, secure, and high-performing communication services across the enterprise.
• The Senior Systems Analyst partners closely with the Lead to execute strategic initiatives, drive operational excellence, and support critical business and executive communication needs.

Core Platforms & Technologies

• Microsoft Exchange Subscription Edition / Exchange Online
• Microsoft Outlook (desktop, mobile, citrix)
• Active Directory / Azure AD
• Windows Server 2019
• Linux
• SQL Server
• IIS (Internet Information Services)
• PowerShell scripting and automation
• Arctera EV.Cloud (email archive)
• Twilio SendGrid
• SMTP relay platforms and mail routing systems
• Certificate lifecycle management

Key Responsibilities Advanced Support & Operations

• Provide Tier 2 support for enterprise messaging services, including incident resolution and root cause analysis
• Troubleshoot and resolve:
• Outlook connectivity and configuration issues
• Mailbox provisioning, maintenance, and licensing
• Email delivery and mail flow problems
• Distribution lists, application DLs, and shared mailboxes
• Conference room and equipment mailboxes
• SMTP routing and relay issues
• SMC provisioning creation and maintenance
• Support mailbox migrations, onboarding to Exchange Online, and hybrid configurations
• Participate in on-call rotation for critical production support

Messaging Infrastructure & Administration

• Administer and maintain Exchange, Windows, and IIS environments
• Execute monthly patching cycles for Exchange SE, Windows, and IIS
• Support SMTP relay infrastructure for internal enterprise applications
• Assist with management of email routing across domains and IPs
• Maintain Arctera email archive platform and support retention processes

Engineering & Implementation

• Support implementation and configuration of messaging solutions, including:
• Exchange upgrades and migrations
• Cloud onboarding and hybrid email integrations
• Subsidiary integrations (email provisioning and address creation)
• Assist in execution of enterprise projects, including:
• Email relay modernization initiatives
• Product evaluations, POCs, and implementation activities
• Contribute to automation efforts using PowerShell to improve operational efficiency

Security, Compliance & Governance

• Support legal hold processes, mailbox maintenance, and eDiscovery activities in partnership with Legal and Compliance teams
• Assist in tracing, analyzing, and resolving email security incidents
• Ensure compliance with retention, governance, and regulatory requirements
• Maintain secure configurations for messaging systems and services

Vendor & Platform Support

• Assist with administration and support of Twilio SendGrid environment
• Support IIS configuration, patching, and certificate management
• Engage with vendors for troubleshooting, issue resolution, and service improvements
• Support vulnerability remediation and business continuity efforts

Executive & Business Support

• Provide high-touch support for critical business users, including executive assistants and executive leadership workflows
• Support executive mailbox maintenance, migrations, and issue resolution
• Assist with handling sensitive email scenarios

Monitoring & Continuous Improvement

• Monitor system performance, availability, and usage trends
• Support implementation in SQL database, azure roles, graph api and use of monitoring tools (e.g., ENOW)
• Identify and recommend improvements for system reliability, automation, and efficiency
• Maintain technical documentation, procedures, and best practices

Experience Required

• 5+ Years

TekWissen® Group is an equal opportunity employer supporting workforce diversity.