Event and Observability Analyst

Job Title: Event & Observability Analyst

Experience: 2-3 Years

Location: Remote / Hybrid - Chennai

Shift Timings: 09:30 AM to 05:30 PM IST

Job Nature: Full time

Company profile:

NULogic is a leading global technology company specializing in providing innovative IT solutions and services to businesses across various industries. With a strong focus on delivering exceptional customer value, NULogic leverages cutting-edge technologies and a talented team to drive digital transformation and enable business growth.

Job Summary:

We are seeking a Monitoring & Observability Analyst with 23 years of experience in NOC, SOC, IT Monitoring, or Observability to support production monitoring during IST daytime hours aligned with Latin America overnight operations. The role involves monitoring observability platforms, validating alerts, performing initial incident analysis, and escalating issues to resolver teams using ITSM tools.

Key Responsibilities:

• Monitor observability platforms during IST daytime (LATAM night)
• Validate alerts and analyze impact using dashboards, logs, traces
• Escalate incidents to resolver teams via ITSM tools
• Maintain alert bitcora
• Follow standardized runbooks and contribute updates
• Handshake with LATAM onshore team at shift boundaries via video/chat
• Support programmed activities (peak events, DR tests)

Required Skills:

• 1-3 years in NOC, SOC, IT monitoring, or observability
• Hands-on with at least 2 of: Grafana, Dynatrace, Nagios, OpenObserve, Catchpoint, Quantum Metric
• Basic SQL / query skills
• ITSM tool experience (ServiceNow ideal)
• Comfortable with distributed follow-the-sun model
• Willingness to work IST daytime aligned to Latin America operations
  

Nice to Have

• ITIL 4 Foundation
• Python or scripting exposure
• Prior LATAM client exposure
• Retail or e-commerce background

Language Requirements

• English: Advanced (C1) — required (all coordination in English)
• Spanish - Mandatory