EUS Team Lead

Roles and Responsibilities :

• Lead a team of desktop support engineers to provide technical assistance to end users.
• Manage and prioritize IT tickets, ensuring timely resolution of issues affecting business operations.
• Collaborate with other teams to resolve complex technical problems that require coordination across multiple departments.
• Develop and maintain documentation for desktop support processes, procedures, and knowledge base.

Job Requirements :

• 5-15 years of experience in IT support or related field.
• Strong leadership skills with ability to manage a team effectively.
• Excellent communication skills for interacting with both technical and non-technical stakeholders.
• Proficiency in hardware support, IT team lead, desktop support lead, desktop team lead roles.