EUC Support

Role & responsibilities

• Minimum 3 years of expertise in Desktop Management and software distribution. 
• Must have technical expertise in administrating various Software deployment tools like SCCM, Intune etc., Windows desktop management issues. 
• Must have experience with Software packaging tools.
• Managing mass software distribution and troubleshooting failed deployments.
• Managing end to end patching for end user devices at the global level.
• Application and third-party patching.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
• Participate in triage calls for major incidents.
• Research and analyze new technologies. Establish and monitor short- and long-range plans for Infrastructure Solutions.
• Conducting Root Cause Analysis (RCA) for the problems and ensure to avoid its reoccurrence.
• Support, Manage, optimize and maintain the configuration and installation of the desktop, to include, but not limited to, patch updates.
• Frequent reporting of the deployments for stakeholders.
• Manage Desktop (software and connectivity) incidents through to resolution. 
• Experience in Automations through PowerShell or python. 
• Strong ITIL process knowledge.
• Strong analytical, troubleshooting and problem-solving skills.
• Strong communication and collaboration skills.

Preferred candidate profile

• Bachelors degree in Computer Science or related technology field preferred.
• Strong working knowledge of ITIL principles and ITSM.
• Current understanding of industry trends and methodologies.
• Outstanding verbal and written communication skills.
• Excellent attention to detail.