EUC Service Delivery Manager

EUC Delivery Manager Experience:

14+ years overall, with 8+ years of strong hands-on technical EUC experience

- Manage end-to-end EUC / Digital Workplace service delivery with strong technical ownership.

- Strong overall understanding of EUC architecture, with deep expertise in at least 2 core EUC technologies/domains.

- Provide technical leadership across areas such as Intune, SCCM/MECM, AVD, Citrix, Windows, Active Directory, Entra ID, Microsoft 365, Autopilot and Endpoint Security.

- Lead technical teams, manage escalations and ensure adherence to SLA, KPI and service quality targets.

- Drive EUC transformation, automation, modernization and continuous improvement initiatives.

- Manage client stakeholders, vendors and senior technical teams with exceptional communication and presentation skills.

- Conduct service reviews, governance meetings and performance reporting.

- Mentor technical teams and drive technical upskilling and capability development. Required Skills

- 14+ years of overall IT experience with 8+ years of hands-on EUC technical experience.

- SME/SRE-level technical depth with delivery/service management experience.

- Strong understanding of EUC / Digital Workplace architecture. - Expertise in 2 or more core EUC skill areas.

- Strong experience in technical delivery, team management and client handling.

- Good understanding of ITIL, SLA/KPI management and ITSM processes. - Exceptional communication, stakeholder management and problem-solving skills.

- Strong experience in EUC transformation, automation and modernization.