EUC Operation Engineer

Job Title: Endpoint Operations Engineer EUC (OPSEUC)
Location: Hyderabad
Position Type: Full-time (Individual Contributor)

About the Role:
We are looking for a hands-on Endpoint Operations Engineer to manage and support enterprise end-user computing environments. This role focuses on ensuring laptops, desktops, and endpoint management platforms remain secure, compliant, and highly available for users across the organization, including executive leadership.

Key Responsibilities:
• Manage end-to-end device lifecycle activities (IMACD) for Windows and macOS devices
• Operate and support endpoint management platforms such as Intune, MECM, and Jamf Pro
• Handle device enrollment, configuration profiles, application deployments, and compliance policies
• Perform OS patching, compliance monitoring, and remediation activities
• Provide white-glove/VIP support for executives and business-critical users
• Troubleshoot hardware, software, peripheral, and endpoint management issues
• Support ITSM processes including incidents, requests, problem management, and change management
• Maintain operational documentation, runbooks, and knowledge base articles
• Identify opportunities for automation, standardization, and self-service improvements

Required Skills:
• Strong experience supporting enterprise Windows and macOS environments
• Hands-on expertise with Intune, MECM, and/or Jamf Pro
• Good understanding of endpoint lifecycle management and deskside support
• Experience with OS patching, compliance, and troubleshooting
• Familiarity with ITSM processes and tools
• Excellent communication and customer support skills

Nice to Have:
• Certifications in Microsoft Endpoint, Jamf, Windows, macOS, or ITIL
• Experience supporting global/distributed environments
• Exposure to endpoint security, identity, or Zero Trust concepts