EUC LEAD

Job Title: EUC Lead
Experience: 8-12 Years
Interview Mode: Virtual
Interview Date:
Work Location: Noida

Job Description

We are looking for an experienced End User Computing (EUC) Lead with strong expertise in managing large-scale EUC environments, customer engagement, incident management, and team leadership.

Mandatory Skills

• 8-12 years of experience in the End User Computing (EUC) domain.
• Hands-on experience with SCCM, Microsoft Intune, Office 365 (O365), and Endpoint Management solutions.
• Strong understanding and practical experience in ITIL processes and service management.
• Proven experience in handling Major Incident Management (MIM) and critical service restoration activities.
• Experience managing and leading teams of 50+ associates.
• Strong customer management and stakeholder management skills.
• Excellent verbal and written communication skills.
• Experience in creating EUC solutions, proposals, and transformation strategies for customers.
• Hands-on scripting experience with PowerShell, Python, or similar automation tools.
• Strong knowledge of endpoint administration, software deployment, patch management, and device lifecycle management.

Good-to-Have Skills

• Understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI).
• Knowledge of Application Packaging and OS Imaging.
• Experience with automation and self-service initiatives in EUC environments.
• Exposure to service delivery governance and operational reporting.

Key Responsibilities

• Lead and manage end-to-end EUC operations and service delivery.
• Drive major incident resolution and ensure adherence to SLA commitments.
• Manage customer relationships and act as the primary escalation point.
• Lead large support teams and ensure operational excellence.
• Design and propose innovative EUC solutions and service improvements.
• Implement automation using PowerShell, Python, and other scripting tools.
• Monitor performance metrics, KPIs, and service quality standards.