ETP Group - Enterprise Sales Leader - Customer Success - West Region - India Market

Enterprise Sales Leader (Customer Success) - West Region Mandatory - India Market Experience Only

Job Description:

ETP Group is looking for a seasoned business leader with a strong background in SAP and ERP sales who is ready to build deeper customer partnerships, grow strategic accounts, and drive long-term business value across India.

This is an opportunity to move beyond transactional sales and take ownership of customer success, enterprise relationships, renewals, upselling, cross-selling, and strategic account growth - while expanding your leadership impact in a growing technology business.

What will you lead?:

- Build trusted, long-term relationships with CXOs and key enterprise customers.

- Drive customer retention, renewals, upselling, cross-selling, and account expansion.

- Identify opportunities to increase customer value and grow revenue from existing accounts.

- Lead strategic account plans, business reviews, customer engagement, and escalations.

- Partner with internal teams to strengthen customer outcomes and long-term partnerships.

- Lead the India customer success agenda, starting with Mumbai and Western India, with responsibility extending across the country.

Who are we looking for?:

- 20+ years of experience, with a strong foundation in SAP/ERP sales and enterprise technology solutions.

- Experience managing large enterprise customers and building strategic CXO-level relationships.

- Proven capability in account growth, renewals, retention, upselling, and cross-selling.

- Strong market understanding and customer relationships across Mumbai/Western India.

- A strategic, commercially minded leader who wants to grow beyond conventional sales into broader customer and business leadership.

Relevant industry background is essential: We are keen to connect with professionals from SAP, ERP, enterprise software, and technology solutions sales. Profiles primarily from HRMS, staffing/recruitment, travel, or unrelated service-led industries will not be a fit for this role.

Location & Travel:

- Mumbai | Work from Office - 5 days a week

- Extensive domestic travel is required, including trips of 2 - 3 weeks at a stretch, depending on business needs.

Why consider this opportunity?:

A chance to leverage your SAP/ERP sales expertise, deepen your strategic customer leadership, and grow into a high-impact role spanning customer success, enterprise relationships, and revenue expansion across India.

If you're ready for the next chapter in your leadership journey, we'd love to hear from you.

Additionally, we request you to share the following details:

Profile and Background:

- LinkedIn Profile:

- Updated resume (Yes/No):

- Total years of experience:

- Relevant experience in Customer Success / Account Management (post-sales management):

- Experience working with SAP or an SAP partner organization:

- Experience with SaaS / Cloud / Enterprise Software sales:

- Experience in the Retail / e-Commerce industry (name the industries sold to):

- Product(s) / solution(s) handled:

Compensation and Logistics:

- Current CTC (Fixed + Variable):

- Expected CTC (Fixed + Variable):

- Notice period:

- Current location (locality):

- Willingness to travel for 2 - 3 weeks at a stretch (Yes/No):

India Market Experience:

- Have you sold into the Indian market? If yes, for how long, and in which role?

- Which Indian cities, states, or regions have you covered? Ask about named accounts or territories, not general claims.

- Which Indian industries have you sold to? Retail, e-commerce, manufacturing, BFSI, and FMCG are common examples.

- What was the typical deal size in INR or USD, and what was the sales cycle length?

- Who were the buyers and decision-makers (CXO, IT head, procurement, channel partners)?

- Have you worked with Indian system integrators, SAP partners, or channel partners? Which ones?

- How did you handle Indian buying behaviour, such as longer decision cycles, price negotiation, relationship-led selling, and multi-level approvals?

- Are you familiar with GST, Indian invoicing, or local compliance requirements that affect a sale?

- Have you built a market or territory from scratch in India, or did you join an established one? Ask for specific outcomes.

- Do you speak any Indian regional languages, or have you worked with teams across regions?

We look forward to hearing from you and taking the discussion forward.