Estate Manager
Rishihood University · Sonipat · onsite · Posted 36d ago
Undisclosed3–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job_Description":"
Estate Manager
The on-ground custodian of the campus making sure the standard is visibly alive, every day, in every corner.
Reports to
Director Operations
Direct reports
Estate/campus operations staff; day-to-day coordination of Housekeeping, Security and Landscape partner teams on the ground
Function
Estate Management
Location
Rishihood Campus primarily field-based
ROLE PURPOSE
Where Campus 2.0 Experience defines the standard and Facilities & Maintenance keeps the hard systems running, the Estate Manager is the person physically walking the campus every day making sure it looks, feels and functions the way it should lifts clean, gardens tended, security present, hostels in order. This role is the single on-ground point of accountability for Housekeeping, Security and Landscape partner execution, campus safety, space administration and day-to-day estate upkeep.
KEY RESPONSIBILITIES
- Conduct daily/weekly walkthroughs of the campus (gate, reception, academic spaces, hostels, dining, sports, public spaces, guest areas) to check against the Rishihood Standard and log gaps.
- Own day-to-day coordination with the outsourced Housekeeping, Security and Landscape & Horticulture partners ensuring their teams show up, perform to spec and resolve issues quickly; escalate SLA breaches to Procurement & Vendor Management and Campus 2.0 Experience.
- Manage campus safety and security operationally access control, patrols, incident logging and response, coordination with the Security partner on protocol.
- Own space and estate administration: room/hostel allocation, key and access management, occupancy records, and general estate housekeeping of records.
- Act as first point of on-ground escalation for complaints from learners, faculty and staff about cleanliness, upkeep, security or landscape resolving directly or routing to the right function (Facilities & Maintenance, Kitchen & Dining, Hospitality).
- Support event and guest-visit logistics on ground space readiness, signage, cleanliness and security arrangements in coordination with Hospitality & Guest Experience.
- Feed daily ground-truth observations into the MIS owned by Campus 2.0 Experience, supporting the Campus Excellence Scorecard with real, walked evidence rather than reported claims.
- Maintain emergency and incident-readiness on ground (fire, security, safety drills) in coordination with Facilities & Maintenance and the Security partner.
KEY RESULT AREAS & SUCCESS METRICS
Key Result Area
How Success Is Measured
Ground standard compliance
Daily/weekly walkthrough scores against the Rishihood Standard, by zone
Partner execution
% of Housekeeping / Security / Landscape SLA issues resolved same-day on ground
Complaint resolution
Time to acknowledge and resolve on-ground complaints from learners/staff/guests
Safety & security
Incident response time; zero unresolved security/safety gaps
Event readiness
% of campus events/visits with on-ground spaces signed off ready ahead of time
Requirements
Requirements
QUALIFICATIONS & EXPERIENCE
- Bachelor degree in Facilities/Estate Management, Hospitality, Business Administration or a related field.
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