Estate Manager

We are looking for an experienced and responsible Estate Manager to oversee the day-to-day operations, maintenance, facilities, security, and overall upkeep of a residential project. The ideal candidate will ensure a safe, clean, well-maintained, and comfortable environment for residents while coordinating effectively with vendors, contractors, and internal teams.

Key Responsibilities :

• Manage the overall day-to-day operations and maintenance of the residential project.
• Ensure proper upkeep of common areas, landscaping, roads, parking areas, clubhouse, amenities, and other facilities.
• Supervise housekeeping, security, maintenance, electrical, plumbing, HVAC, STP/WTP, DG, lifts, and other facility-related services.
• Coordinate with maintenance teams, vendors, contractors, and service providers for timely completion of work.
• Monitor and control facility management expenses and ensure optimum utilization of resources.
• Conduct regular inspections of the property and identify maintenance, safety, and operational issues.
• Handle residents' complaints, requests, and concerns professionally and ensure timely resolution.
• Maintain strong relationships with residents and ensure a high level of customer satisfaction.
• Ensure compliance with safety standards, statutory requirements, fire safety norms, and applicable regulations.
• Monitor security arrangements, access control, CCTV, visitor management, and emergency response systems.
• Manage manpower deployment, attendance, discipline, performance, and productivity of site staff.
• Maintain records related to maintenance, AMC contracts, equipment, inventory, utilities, incidents, and vendor performance.
• Prepare regular MIS reports covering maintenance, manpower, expenses, complaints, utilities, and other operational activities.
• Ensure proper management of electricity, water, diesel, and other utilities to minimize wastage and operational costs.
• Coordinate emergency situations and ensure appropriate action is taken for breakdowns, accidents, fire incidents, or other emergencies.
• Ensure the project is maintained to a high standard and presents a professional image to residents and visitors.

Candidate Profile:

• 6-8 years of relevant experience in estate management, facility management, property management, residential projects, or hospitality.
• Experience managing large residential societies/projects will be preferred.
• Strong knowledge of building maintenance, MEP services, security, housekeeping, and facility operations.
• Good vendor and manpower management skills.
• Strong communication, interpersonal, and problem-solving abilities.
• Ability to handle resident complaints and operational issues effectively.
• Strong leadership and team-management capabilities.
• Good knowledge of MS Office and preparation of MIS reports.
• Ability to work under pressure and handle emergencies effectively.