Estate Manager

Role & responsibilities :

1. Estate Operations

• Take complete ownership of day-to-day operations of the private estate(s).
• Ensure the property is maintained to the highest standards of luxury, cleanliness, presentation, safety, and functionality.
• Develop and implement SOPs for estate operations, housekeeping, maintenance, security, guest services, and emergency situations.
• Conduct regular inspections and proactively identify operational issues.

2. Staff & Team Management

• Lead and manage estate staff including housekeeping, drivers, gardeners, maintenance personnel, security, chefs, domestic staff, and other support teams.
• Plan manpower requirements, duty rosters, shifts, leave schedules, and performance reviews.
• Establish service standards and ensure staff maintain professional conduct and confidentiality.
• Coordinate recruitment, onboarding, training, and performance management of estate personnel.

3. Facilities & Maintenance

• Oversee preventive and corrective maintenance of buildings, interiors, gardens, swimming pools, utilities, electrical systems, HVAC, plumbing, generators, vehicles, and other estate infrastructure.
• Coordinate with architects, contractors, technicians, interior designers, landscapers, and other specialists when required.
• Maintain preventive maintenance schedules and ensure timely resolution of breakdowns.

4. Vendor & Contractor Management

• Identify, evaluate, negotiate with, and manage external vendors and service providers.
• Ensure quality, timelines, commercial terms, and service standards are maintained.
• Monitor AMC contracts, procurement, inventory, and service agreements.
• Build a reliable network of premium service providers for urgent and specialized requirements.

5. Hospitality & Guest Management

• Ensure exceptional hospitality standards for the Principal, family members, and guests.
• Coordinate arrangements for private gatherings, celebrations, dinners, family functions, and other events hosted at the estate.
• Ensure guest rooms, dining areas, recreational facilities, transportation, food & beverage, and support services are fully prepared.
• Work closely with personal assistants, chefs, drivers, security, and other teams for seamless guest experiences.

6. Security & Risk Management

• Coordinate with security teams and external security agencies to ensure the safety of the Principal, family members, guests, staff, and property.
• Ensure appropriate access-control and visitor-management protocols.
• Support emergency preparedness, fire safety, medical emergencies, disaster management, and evacuation protocols.
• Maintain strict confidentiality regarding the Principal, family, residence, schedules, and personal information.

7. Budget & Cost Control

• Prepare and monitor annual operating budgets for the estate.
• Track expenses related to maintenance, staffing, utilities, vendors, procurement, and estate projects.
• Ensure cost efficiency without compromising the standards expected of a UHNWI household.
• Maintain appropriate documentation, invoices, contracts, and expenditure records.

8. Projects & Estate Development

• Coordinate renovation, refurbishment, landscaping, interiors, construction, and other estate improvement projects.
• Work with project consultants, contractors, designers, and technical teams.
• Monitor project timelines, quality, budgets, and execution.

Preferred candidate profile :

• 1015+ years of relevant experience in estate management, luxury hospitality, private residences, family offices, premium residential properties, resorts, or similar environments.
• Experience managing large private estates / luxury residences / multiple properties will be highly preferred.
• Strong exposure to managing multidisciplinary teams and multiple vendors.