ESM Tools Admin

Job Title: ESM Tools
Position: SSE/LA
Experience: 8+ years
Category: Software Development/ Engineering
Shift: Prime hrs EST, should be ready for 24/7
Main location: Bangalore, Chennai
Position ID: J0926-0530
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 8 years of relevant experience.

Minimum 8 years of experience in service management or infrastructure management
6+ years working experience on ESM Tools ;
Good working Experience in tools like Solarwinds, Zabbix , Splunk, PRTG, AppDynamics, Dynatrace, Azure Monitor, Amazon CloudWatch, Prometheus, Grafana, Infra, APM Monitoring ;and Observability.
Working experience and troubleshooting knowledge in SNMP, WBEM /WMI and Monitoring agents.
Knowledge in MIB's , OID's and WMI performance counters
Knowledge in Metrics, Traces and Log Ingestion
Knowledge in E2E Implementation and integration with 3rd party tools like SNOW, PagerDuty.
Basic knowledge in scripting ;(SQL Query and PowerShell) for customize monitor template creation and report writer
Knowledge in Event management and Capacity management
Participate in Problem Management review meetings and provide root cause analysi
Experience with scripting in UNIX, Linux, and Windows environments
Should possess work experience on migration/upgradation ESM tools Projects
Identify Service Improvement Area and Implement in Production infrastructure
Good knowledge of business continuity planning and disaster recovery practices
Must have excellent communication skills
Flexible to work on shifts.
Thorough understanding of ITIL process

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.