ESM Tech Lead

Responsibilities

• Review existing set up and provide best practice recommendations in line with the OEM.
• Design and modification of ServiceNow Service Portal.

Requirements

• Must Have Experience Experienced in implementation of ITSM solution using industry best practices.
• Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound.
• Good experience of Service Portal and widget creation.
• Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.
• Knowledge of Authentication via Auth 2.0, certificates and Mid Server.
• Implemented ServiceNow project in Domain separated instance.
• Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
• Good knowledge of MID Server installation and management.
• Experience of custom applications development.
• Experience of LDAP/Active Directory/SSO implementation.
• Experience of Orchestration use case implementation.
• Good to have Experience Knowledge of Flow Designer, Integration Hub.
• Worked on Discovery, Service Mapping, Event Mgmt.
• Worked on CSM, HRSD, GRC, ITBM.
• Experience in working on Performance Analytics.
• Experience with HTML coding and Jelly script strongly preferred.

Academic and Professional Experience

• Professional 3+ years of experience with ServiceNow required.
• 5+ years of experience with IT Industry required.
• Academics Certified System Admin CIS-ITSM, Certified Application developer ITIL Foundations certification is preferred.
• Bachelor s degree or equivalent combination of education and experience.

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