ESM Tech Lead

Responsibilities

• Experienced in implementation of ITSM solution using industry best practices.
• Experienced in implementation of platform Custom app platform development of Custom app and complex integrations.
• Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound.
• Good experience of Service Portal and widget creation.
• Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.
• Knowledge of Authentication via Auth 2.0, certificates and Mid Server.
• Implemented ServiceNow project in Domain separated instance.
• Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
• Good knowledge of MID Server installation and management.
• Experience of custom applications development.
• Experience of LDAP/Active Directory/SSO implementation.
• Experience of Orchestration use case implementation.

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