ESM Architect

Job Summary

Must have experience in implementation of ITSM solution using industry best practices. Experienced in implementing ITSM plus one of ITOM, ITBM, GRC, CSM, HRSD. Hands-on development experience of ServiceNow scripting like Business Rule, Script Include, Fix scripts, Workflows, UI Action, UI Policy, Client scripts, Email Inbound. Good experience of Service Portal and widget creation. Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation. Knowledge of Authentication via OAuth 2.0, certificates and Mid Server. Implemented ServiceNow project in Domain separated instance. Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases. Good knowledge of MID Server installation and management. Experience of custom applications development. Experience of LDAP/Active Directory/SSO implementation. Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation. Good to have Experience X` Experience in working on Performance Analytics. Design and modification of ServiceNow Service Portal. Review existing set up and provide best practice recommendations in line with the OEM. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. Experience with HTML coding and Jelly script strongly preferred. Academic and Professional Experience. Professional 5+ years of experience with ServiceNow required. 8+ years of experience with IT Industry required. Academics Certified System Admin CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping ITIL Foundations certification is preferred. Bachelor s degree or equivalent combination of education and experien

Requirements

• Must have experience in implementation of ITSM solution using industry best practices.
• Experienced in implementing ITSM plus one of ITOM, ITBM, GRC, CSM, HRSD.
• Hands-on development experience of ServiceNow scripting like Business Rule, Script Include, Fix scripts, Workflows, UI Action, UI Policy, Client scripts, Email Inbound.
• Good experience of Service Portal and widget creation.
• Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.
• Knowledge of Authentication via OAuth 2.0, certificates and Mid Server.
• Implemented ServiceNow project in Domain separated instance.
• Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
• Good knowledge of MID Server installation and management.
• Experience of custom applications development.
• Experience of LDAP/Active Directory/SSO implementation.
• Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation.
• Good to have Experience X`.
• Experience in working on Performance Analytics.
• Design and modification of ServiceNow Service Portal.
• Review existing set up and provide best practice recommendations in line with the OEM.
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
• Experience with HTML coding and Jelly script strongly preferred.

Qualifications

• Academic and Professional Experience.
• Professional 5+ years of experience with ServiceNow required.
• 8+ years of experience with IT Industry required.
• Academics Certified System Admin CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping ITIL Foundations certification is preferred.
• Bachelor s degree or equivalent combination of education and experien

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