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About Scaler

Launched in 2019, Scaler is India’s leading tech education company that up-skills working professionals and educates aspiring engineering students. Scaler’s industry-vetted curriculum addresses real-world challenges through two flagship online programs: Scaler and Scaler DSML.

To further redefine education, Scaler has launched:
Scaler Neovarsity: An outcome-focused online Master's Programme
Scaler School of Technology (SST): A 4-year residential UG program in Computer Science
Scaler School of Business: An 18-month PGP in Management & Technology

Our parent firm, InterviewBit, has been featured in the Financial Times’ Asia-Pacific High Growth Companies 2021–2025. Scaler is backed by marquee global investors like Peak XV (formerly Sequoia India), Tiger Global, and Lightrock India.

Roles and Responsibilities :
Handle and resolve critical escalations reported on the Founder’s Desk
Ensure 90%+ queries are resolved on the same day
Maintain a CSAT score of 90+ consistently
Work closely with multiple stakeholders to drive quick and effective resolutions

Job Requirements :
1+ years of experience handling customer escalations
Strong English & Hindi communication (written & verbal)
Street-smart problem solver with strong customer handling & retention skills
Quick learner with ability to implement feedback rapidly
Comfortable in high-pressure, fast-paced environments
Hands-on with CRM tools (Salesforce, Zendesk, etc.)
Open to work from office, shifts, and weekends
High ownership mindset with a bias for resolution

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