Escalation Manager| Infoedge| Naukri.com| Noida|

Key Responsibilities:

1) End-to-End Escalation Management

2) Escalation Documentation & Management Reporting

3) Root Cause Analysis (RCA)

4) Internal Coordination & Stakeholder Follow-Up

5) B2B Escalation Handling Naukri Recruiters & Corporate Clients

6) Inbound Calls & Email Management

7) Floor Support

8) Quality, Compliance & Process Adherence

Preferred candidate profile - good communications skills