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    Job · 19246746

    Huijin Electronic India Private Limited logo

    Escalation Executive

    Huijin Electronic India Private Limited · Ranchi · onsite · Posted 25d ago

    ₹1.5L - ₹2.0L PA1–5 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Handle customer complaints and escalations, track cases within SLAs, conduct root cause analysis, coordinate with SVC teams for resolution, communicate updates to customers, monitor escalation trends, NSS and resolution metrics.

    Required Candidate profile

    Graduate/Postgraduate in Business Administration, Commerce or related field with 2–5 years of complaint handling, customer service or escalation experience.Strong communication,problem-solving,CRM/WMS

    Sourced from naukri

    Skills

    Complaint managementQuery ResolutionComplaint HandlingexcelEscalation Management

    About Huijin Electronic India

    Huijin Electronic India Private Limited logo

    Huijin Electronic India Private Limited

    ₹3.2L PA avg

    Avg at Huijin Electronic India

    ₹1.5L – ₹2L PA

    This role

    About

    Amber Group has established itself as the market leader in the RAC (Room Air Conditioners) industry through its Consumer Durables division. The company provides comprehensive and integrated solutions to the HVAC sector, as a trusted manufacturing partner to various prominent multinational corporations and Indian durable goods companies. As a trusted partner, we also specialize in manufacturing key components like heat exchangers, copper tubing, and plastic parts, ensuring superior quality and efficiency.

    The Electronics division is a leading PCB & PCB Assembly solution provider that caters to multiple customer segments across various business applications such as Consumer durable, Automotive, Industrials, Smart electronics, Aerospace, etc. Additionally, Amber Group is one of the leading manufacturers of bare-board PCBs, specializing in single-sided, double-sided, multi-layer, RF, flexible, and speciality PCBs.

    Through its Railway Subsystems and Defense division, Amber Group stands out as a market leader providing integrated solution of critical subsystems for rolling stock customers. The division also offers customised HVAC solutions for wide applications such as telecom (data centers), bus, & defense.


    Employee ratings

    10 reviews

    3.3/ 5

    Culture

    3.6

    Career growth

    2.5

    Work-life

    3.5

    Employees rate it well for

    Job Security36Company Culture34

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    Escalation Executive · waiting for your command