Escalation Executive| Infoedge| Naukri.com| Noida|

Roles and Responsibilities :

• Manage escalations from various channels (web, email, chat) to ensure timely resolution of customer issues.
• Collaborate with internal teams to resolve complex customer queries and improve overall customer satisfaction.
• Develop and maintain subject matter expertise on key products/services to effectively address technical questions.
• Analyze escalation trends and provide recommendations for process improvements.

Job Requirements :

• 2-4 years of experience in operations management or a related field.
• Strong understanding of escalation management principles and practices.
• Excellent communication skills with the ability to articulate complex information clearly.
• Proficiency in managing multiple priorities simultaneously while meeting SLA targets.