ERP Training Lead (EnableNow Expert)

Role & responsibilities

1. ERP Training Strategy & Governance

• Define and implement global ERP training and learning strategy aligned with ERP roadmap
• Establish training governance, standards, and methodologies across ERP programs
• Define learning principles supporting global process standardization and local adoption
• Ensure alignment with Change Management and business readiness activities

2. Digital Adoption Platform Management (EnableNow / WalkMe)

• Own and govern digital adoption platforms such as SAP EnableNow and WalkMe
• Define future direction and transition strategy (e.g., EnableNow to WalkMe)
• Establish standards for digital learning content, simulations, guided tours, and in-app help
• Ensure platform scalability and usability across ERP landscape

3. Training Design & Content Development

• Define role-based training curriculum aligned with business processes and ERP template
• Collaborate with BPEs and Solution Engineers to translate process design into training materials
• Develop reusable digital learning assets (simulations, SOPs, job aids, e-learning)
• Ensure training content is standardized and reusable across rollout waves

4. Collaboration with Change Management & Business

• Work closely with Change Management Lead to drive user adoption and readiness
• Partner with GPOs, RBPOs, and local teams to align training with business processes
• Ensure training reflects future ways of working and process standardization
• Support business readiness assessments and capability building

5. Deployment & Rollout Enablement

• Support ERP rollout waves with structured training plans and execution
• Enable train-the-trainer and super-user models across regions
• Coordinate training activities for SIT, UAT, cutover, and hypercare phases
• Ensure readiness of training materials prior to go-live

6. Learning Analytics & Adoption Monitoring

• Define KPIs for training effectiveness and adoption
• Monitor training completion, engagement, and competency levels
• Identify adoption gaps and implement corrective actions
• Provide insights to ERP leadership and program governance

7. Continuous Learning & Knowledge Management

• Establish a sustainable ERP learning ecosystem beyond go-live
• Support continuous learning for changes, releases, and new capabilities
• Maintain central ERP knowledge repository and digital learning library
• Promote self-service learning and continuous capability development

8. Vendor & Partner Management

• Collaborate with training vendors and implementation partners
• Ensure quality and consistency of externally developed materials
• Optimize use of digital adoption tools and licensing investments
• Reduce dependency on external providers over time

Preferred candidate profile

• Bachelors or Master’s degree in Business, Education, Organizational Development, IT, or a related field
• 7–12+ years of experience in ERP training, learning enablement, or change adoption, preferably in SAP programs
• Proven experience defining and executing training strategies for large-scale ERP implementations or global rollouts
• Strong expertise with digital adoption and learning tools such as SAP EnableNow, WalkMe, or similar platforms
• Experience developing role-based training curricula, digital learning assets, simulations, and user documentation
• Strong understanding of end-to-end ERP business processes and how process design translates into training content
• Experience supporting SIT, UAT, cutover, hypercare, and business readiness activities across deployment waves
• Ability to define training KPIs, monitor adoption metrics, and translate insights into continuous improvement actions
• Experience collaborating with Change Management, GPOs, Solution Engineers, business stakeholders, and external vendors
• Strong communication, stakeholder management, and facilitation skills in global and matrix organizations
• Fluent in English; additional languages are a plus