ERP SAP Global Basis Lead

At Syngenta, our goal is to build the most collaborative and trustworthy team in agriculture, providing top-quality seeds and innovative crop protection solutions that improve farmers success. To support this mission, Syngenta s Enterprise Application Platform Operations Team is seeking a ERP SAP Global Basis Lead in Pune.

This role leads SAP Basis and platform service delivery, combining hands-on SAP Basis expertise with service management, stakeholder/vendor management, and cloud infrastructure oversight. The role supports SAP roadmap planning and execution, platform architecture, and adoption of newer SAP capabilities (e. g. , HANA, SAP RISE, SAP Joule, SAP BTP), with responsibility for stable, cost-effective, and compliant operations.

Responsibilities

• Technology management: Provide strong hands-on SAP Basis leadership across support and upgrade engagements; contribute to SAP roadmap planning/execution and platform architecture; work with technologies such as HANA Database, SAP RISE, SAP Joule, SAP BTP, and related SAP capabilities.
• Cloud infrastructure: Manage and guide operations for SAP infrastructure hosted in public cloud environments; support cloud resource optimization.
• Service management: Own end-to-end IT delivery scope across cost, quality, and timelines; drive service improvements and DevOps-aligned ways of working.
• Stakeholder & vendor management: Build and maintain effective relationships with internal stakeholders and strategic partners/vendors; manage SAP Basis service transitions.
• RISE enablement: Support migration to SAP RISE, including operational readiness, cost management, and enablement of Joule and SAP AI capabilities.

Accountabilities:

• Manage SAP transport and release management from a platform perspective.
• Own Basis and infrastructure functions across multiple SAP systems (e. g. , ECC, S/4, MDG, EBI, BO, APO, PO, etc. ).
• Apply working knowledge of database technologies such as Oracle, SAP HANA, and MS-SQL.
• Lead disaster recovery planning and execution, including cluster switchovers for SAP and databases.
• Drive major incident resolution independently, coordinating stakeholders and partners as needed.
• Lead service management practices to achieve SLAs and high customer satisfaction; address services not meeting expectations in collaboration with stakeholders.
• Own regular service performance reviews (platforms and suppliers), including dashboards and reporting on KPIs, SLAs, and OLAs.
• Guide partners in maintaining public cloud infrastructure and SAP Basis services.
• Apply strong understanding of SAP RISE and its operating model/ways of working.
• Manage cost of delivery by identifying and implementing cost-efficient service approaches.
• Own/oversee incident, problem, escalation, configuration, release, and capacity management.
• Ensure compliance with internal and external audit requirements and close audit observations.
• Ensure smooth transition of projects into production and achieve run stabilization within 2-3 months.
• Build and maintain strong working relationships with key stakeholders; identify and drive service improvements.

Qualifications

• 15-20 years of overall IT experience, including 10-15 years in global IT service delivery/management with hands-on SAP Basis and public cloud infrastructure experience.
• Degree in computer science, engineering, or a related technical discipline (or equivalent experience).
• ITIL v3 experience (certification preferred).
• Strong experience across SAP platforms and capabilities (e. g. , SAP Basis, SAP RISE, integrations/interfaces, upgrades, HANA, cloud, and architecture).
• Excellent communication skills for issue management, escalations, opportunity identification, and documentation with strong attention to detail.
• Proven experience in client-facing roles and managing outsourced partners.
• Collaborative team contributor with a proactive approach and ability to work effectively under pressure.