ERP Platform Service Delivery Manager

The opportunity

Lead Run Operations and Application Managed Services for Hitachi Energy's ERP Platform, ensuring stable day-to-day operations, effective second-level support and timely resolution of incidents, problems and minor changes. The role provides Hitachi Energy ownership and orchestration of service delivery while a significant share of operational execution is performed by strategic service providers.

How you will make an impact

• Own end-to-end service delivery and Application Managed Services (AMS) for the ERP Platform.
• Ensure stable ERP operations, effective support, and delivery against agreed service levels and KPIs.
• Lead, develop, and coach the ERP Platform Service Delivery team.
• Manage and govern external service providers, ensuring high service quality and operational performance.
• Oversee incident, problem, and service request management across the ERP application landscape.
• Monitor service performance, drive root-cause analysis, and implement continuous service improvements.
• Coordinate operational priorities and stakeholder alignment across Business, Product, and IT teams.
• Own delivery of minor operational enhancements and changes within the defined Run scope.
• Ensure effective collaboration with Infrastructure, Security, Release Management, and other technology teams.
• Lead major incident escalations and drive automation, knowledge sharing, and operational excellence initiatives.

Your background

• 10+ years of experience in large global corporations.
• 10+ years in managing third party providers on global scale.
• 8+ years of professional experience in enterprise application operations, AMS and ERP service delivery.
• Strong understanding of incidents, problems, change and service management practices.
• Proven leadership and experience managing operational service teams.
• Ability to manage service performance, operational risks, escalations and continuous improvement.
• Strong business stakeholder management and communication skills.

More about us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual - fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together.

Our benefit offering is tailored based on your country of employment and generally includes:

• Competitive salary and incentives
• Well-being and care
• Paid and unpaid leave
• Flexible work options
• Benefits that support your financial security

You will receive more specific information during the recruitment process.