ERP Manager Tech - Lead To Cash

Job Summary

The ERP Manager Tech - Lead to Cash plays a critical role in enabling Haleons enterprise processes through scalable, standardized, and future-ready technology solutions. This position serves as the enterprise-wide technology owner for key Lead to Cash processes within SAP ERP environments, ensuring solutions are designed, governed, delivered, and continuously improved across markets and functions.

As a key partner to Business Process Owners and stakeholders, the Solution Manager drives the transition from fragmented legacy processes to integrated, globally aligned, and digitally enabled operations. The role supports Haleons transformation agenda by promoting standardization, operational excellence, compliance, and business growth.

The position requires deep expertise in SAP S/4HANA and SAP ECC Lead to Cash processes, including:

• Lead Generation
• Lead Management
• Sales Execution
• Order Management
• Invoicing
• Payment Collection
• Cash Collection

Responsibilities

Solution Ownership

• Own the global functional solution, technical standards, governance processes, operational models, and documentation for the end-to-end ERP process.
• Define and maintain global solution blueprints, technical decision-making frameworks, IT controls, and policies.
• Drive standardization and harmonization of ERP solutions across markets and business functions.

Solution Design & Transformation

• Support business process design and continuous improvement activities across all transformation phases, including Design, Build, Test, Deploy, and Sustain.
• Contribute to design authority decisions for the Lead to Cash process area.
• Act as the custodian of the global template, ensuring adherence to SAP S/4HANA and SAP ECC design principles during deployments.
• Collaborate with Business Process Owners, SMEs, Data teams, and Solution Owners to deliver integrated end-to-end solutions.

ERP Operations & Service Management

• Manage and deliver business-as-usual enhancements within SAP ECC and SAP TPM environments.
• Provide functional expertise to resolve operationally critical SAP issues.
• Lead lifecycle management activities for legacy SAP solutions, including upgrades, regulatory changes, tax updates, and IT controls compliance.

Governance & Decision-Making

• Resolve cross-functional process issues, dependencies, and conflicts.
• Ensure adherence to global standards and governance frameworks while minimizing local deviations.
• Define and monitor process KPIs, controls, and continuous improvement mechanisms.

Cross-Functional Collaboration

• Partner with Business Process Owners, Process Experts, Local Process Experts, and Functional Leaders to embed sustainable process improvements.
• Ensure effective integration across interconnected business processes such as Lead-to-Cash (L2C), Source-to-Pay (S2P), and Record-to-Report (R2R).
• Collaborate with Data, Compliance, Cyber Security, Architecture, Testing, and Change Management teams.

Continuous Improvement & Innovation

• Ensure high availability and reliability of ERP processes through close partnership with Technology Support teams.
• Identify opportunities to improve, simplify, automate, and digitize business processes.
• Drive the evolution of ERP capabilities to support Haleons long-term strategic objectives and growth agenda.

Essential Qualifications

• 15+ Years of Experience
• Proven experience delivering SAP solutions across Lead-to-Cash (L2C) and Net Revenue Management domains.
• Strong understanding of SAP s/4hana and SAP ECC environments.
• Ability to align business processes with organizational objectives and drive process improvement.
• Experience managing end-to-end ERP solution design, delivery, governance, and operations.
• Strong stakeholder management skills with the ability to influence senior leaders and cross-functional teams.
• Demonstrated ability to navigate complex environments and make sound enterprise-wide decisions.
• Understanding of how business processes connect with data, systems, controls, and integrations.
• Ability to manage multiple priorities in a fast-paced and evolving environment.

Preferred Qualifications

• Experience leading or supporting large-scale ERP transformation programs.
• Experience working within global, matrixed organizations.
• Knowledge of SAP Trade Promotion Management (TPM) solutions.
• Familiarity with enterprise architecture, governance frameworks, cybersecurity, compliance, and testing practices.
• Experience driving automation, digitization, and process simplification initiatives.
• Enterprise-first mindset with a focus on standardization and scalable solutions.
• Demonstrated resilience, adaptability, and a solutions-oriented approach.
• Strong organizational skills and the ability to perform effectively in ambiguous environments.
• Experience partnering with senior business leaders, Business Process Owners, and global functional teams.
• Continuous improvement and innovation mindset focused on delivering long-term business value.

Location

Location: Bangalore

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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.