ERP CRM Business Analyst

Role

ERP/CRM Business Analyst Implementation & Solution Delivery

• Analyze business requirements and convert them into ERP/CRM functional solutions.
• Work across MM, SD, Consumption, Production, Inventory, and Accounting processes.
• Configure system processes based on business requirements and coordinate solution development.
• Act as a bridge between business users, developers, testers, and implementation teams.
• Support the complete implementation lifecycle from requirement gathering to Go-Live.

Key Responsibilities

• Gather and document business requirements and prepare BRD/FRD/process flows.
• Perform As-Is / To-Be process analysis and identify process gaps.
• Configure ERP/CRM modules for MM, SD, Consumption, Production, Inventory, and Accounting.
• Define functional specifications and coordinate with developers for required custom solutions.
• Prepare test scenarios, test cases, and UAT plans.
• Perform functional testing, integration testing, regression testing, and support defect resolution.
• Coordinate master data preparation, migration, user training, and deployment activities.
• Support UAT, Go-Live, and post-Go-Live stabilization.
• Analyze production issues and provide functional solutions/root-cause analysis.
• Prepare user manuals, process documentation, and training materials.
• Coordinate with business and technical teams to ensure successful project delivery within scope and timeline.