ERP Advisor
NTT DATA BUSINESS SOLUTIONS · Bengaluru · onsite · Posted 61d ago
Undisclosed10–15 yrsfulltimeSourced from
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About this role
Job Summary
We are currently seeking a ERP Advisor to join our team in Bangalore, Karnataka (IN-KA), India (IN).
Own complex delivery on the Customer Service stack in Dynamics 365. Lead design and hands-on implementation of extensible features, integrations, and automations; enforce ALM/CI-CD and best practices across multiple environments and teams.
Responsibilities - Deliver end-to-end features in Customer Service: Case/Queue/Routing, Omnichannel for Customer Service (voice/chat/digital), Customer Service Workspace, Knowledge, SLAs/Entitlements, Timeline/Activities, Email/Templates, Macros Agent Scripts.
- Design and implement customizations: Model-driven Power Apps, Dataverse schema (tables, relationships), forms/views/business rules, JavaScript/TypeScript form scripting, PCF (React/TS), plugins/custom workflow actions (.NET/C#), and Power Automate flows.
- Integrate with enterprise systems (Azure Functions/Service Bus/Logic Apps, API Mgmt, CTI via Channel Integration Framework); ensure secure, scalable contracts and error handling.
- Set up and govern solution layering (managed/unmanaged), ALM, and CI/CD (Azure DevOps/GitHub) across Non-Prod to Prod; implement automated tests and quality gates.
- Drive performance, telemetry, and supportability (Application Insights, diagnostics), and data/security model (roles, teams, field-level security, auditing).
- Champion Copilot and AI features (summarization, suggested replies, case classification) and responsible-AI usage.
- Mentor engineers, review PRs, create technical specs/decision records, and collaborate with Product, Architecture, and Support.
- 10+ years building on Dynamics 365/Dataverse, with deep Customer Service Omnichannel delivery; strong .NET/C#.
- Expert in Power Platform (Power Apps, Power Automate), PCF (React/TS), plugins/workflows, JavaScript/TypeScript.
- Proven integrations with Azure services (Functions, Service Bus/Events, Logic Apps), CIF/CTI, and enterprise identity.
- Hands-on ALM/CI-CD for D365 solutions (solution pack/unpack, environment strategy, automated deployments, test automation).
- Strong stakeholder leadership, troubleshooting at scale, and documentation.
Sourced from naukri
Skills
Customer ServiceAlmAutomationDevopsAzure DevopsAuditingAzure ServicesDiagnosticsclassificationDataversedynamics 365copilotClient SuccessApplication InsightsBankingcloudArchitectureMicrosoft AzureAzure FunctionsArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
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NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
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