ERM Executive

Title: ERM Executive

Job Responsibilities:

• Monitor and track open, pending, and overdue tickets.
• Send reminders and follow up with ticket owners for timely resolution.
• Track SLA deadlines and escalate delayed tickets to the concerned managers.
• Ensure tickets are updated and closed with proper remarks.
• Prepare daily pending-ticket reports and weekly/monthly SLA reports.
• Analyze ticket ageing, SLA breaches, and department-wise delays.
• Coordinate with different departments to ensure timely closure of tickets.

Requirements:

• Strong communication skills; ability to handle sensitive information with discretion.
• Bachelors degree or Masters degree.
• 2 to 3 years of experience in ticketing systems.
• Proficiency in MS Excel and MIS reporting.
• Attention to detail and coordination skills.
• Excellent organizational and communication skills.
• Ability to work under pressure and meet deadlines.

Location: Hyderabad (Mon- Sat)