ER & Policies Associate Manager
Accenture · Bengaluru · onsite · Posted 50d ago
Undisclosed5–10 yrsfulltimeSourced from
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About this role
Role Summary
The Employee Relations Policies L8 role is a Associate managerlevel position responsible for independently managing complex employee relations matters, providing policy and ER advisory to senior stakeholders, leading investigations and disciplinary decisions, and driving ER governance, risk mitigation, and process excellence.
The role acts as a trusted advisor to HR and business leadership, with a strong focus on fairness, compliance, and risk management.
Key Responsibilities
Employee Relations Case Management
- Independently manage complex and sensitive ER cases, including misconduct, grievances, ethical concerns, and policy violations.
- Lead endtoend investigations (fact finding, interviews, documentation, assessment, recommendations, and closure).
- Handling sensitive cases involving mental health issues, police matters, court proceedings, and similar concerns.
- Recommend and execute appropriate disciplinary actions, not limited to warnings, final actions, or terminations.
- Ensure timely, fair, and consistent resolution of cases while minimizing business, reputational, and legal risk.
- Participate in change management initiatives that require strategic involvement from ER.
Policy Interpretation Advisory
- Provide expert interpretation of HR policies, Code of Business Ethics, and internal governance standards.
- Advise HRBPs and business leaders on policy application, employee risk, and ER strategy.
- Drive policy communication, awareness, and adherence across the organization.
Stakeholder Leadership Engagement
- Interact directly with senior HR leaders and business leadership as a trusted ER advisor.
- Exercise independent judgment on ER decisions with significant daytoday and longterm impact.
- Partner closely with Legal, Compliance, Ethics, and CI teams, including BEL and litigationsensitive matters.
Risk Mitigation Governance
- Proactively identify trends, repeat risks, and systemic issues to prevent escalations and litigations.
- Ensure timely escalation to Legal for potential or active litigation matters.
- Participate in ER governance, audits, internal controls, and compliance reviews.
- Drive process improvements, audit closures, and action plan management.
Behavioral Assessment HumanCentered Approach
- Apply behavioral insight to assess intent, context, and conduct
- Differentiate capability, behavior, and misconduct concerns
- Lead empathetic, professional employee interactions
- De-escalate sensitive situations effectively
- Promote fair and dignified outcomes within HR boundaries
People Team Responsibilities
- Manage and guide a mediumsized ER team (directly or matrixed organization decision).
- Coach and support team members, including acting as a buddy or backup during leadership absence.
- Ensure workload management, quality, consistency, and capability uplift within the team.
DecisionMaking Authority
- Acts independently on ER decisions within defined governance.
- Decisions have lasting impact on employees, teams, and organizational risk posture.
- Solutions are not limited to disciplinary actions and may include corrective, preventive, or restorative approaches.
Key Skills Competencies
Functional
- Strong expertise in Employee Relations, Investigations, and HR Policies
- Solid understanding of employment law principles and internal compliance
- Risk assessment and mitigation
- Documentation and case articulation
Behavioral / PsychologyDriven
- Strong emotional intelligence and active listening
- Ability to assess behavior, motivation, and situational context
- Calm, grounded handling of sensitive or distressing scenarios
- Balanced application of empathy and accountability
Experience Qualifications
- Typically 812 years of HR / ER experience, with significant handson ER exposure
- Experience or academic background as a counseling psychologist is preferred
- Education or experience in Psychology, Counseling, Social Work, or Behavioral Sciences (preferred)
- Prior experience managing complex investigations and seniorstakeholder cases
- Experience working in large, matrixed organizations
- HR / Law background preferred (not mandatory)
Role Boundaries (Important Clarity)
- The role does not provide clinical counseling or therapy
- Psychology background is applied to better decisionmaking, conversations, and outcomes, not medical or therapeutic intervention
- All actions remain within HR, policy, and governance frameworks
Qualification
To be filled by recruiter
Sourced from naukri
Skills
Employee Relationscounselinginternal controlscase managementemployment lawauditsChange ManagementProcess ExcellenceLitigationmental healthCourt ProceedingsHR PoliciesLegalLitigation Matterscompliancerecruiter
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
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